SHIPPING
All Fafaloha jewelry is carefully prepared and shipped from Maui.
Orders are typically prepared and shipped within 3–5 business days.
Shipping
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Domestic and international shipping available
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Shipping rates are calculated at checkout
Once your order ships, you’ll receive a confirmation email with tracking information. Please ensure your shipping address is correct at checkout. Address changes cannot always be accommodated once an order has shipped.
INTERNATIONAL ORDERS
International delivery times vary by destination.
Customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
EXCHANGES
All sales are final. Exchanges are accepted within 14 days of delivery for eligible items. To qualify for an exchange, jewelry must be:
Unworn
In original condition
Returned with original packaging
Exchanges are offered for:
A different size (when applicable)
A different piece of equal value
To request an exchange, please contact me within 14 days of receiving your order and include your order number. Exchange availability is subject to stock.
Customers are responsible for shipping costs associated with exchanges, unless the item arrived damaged or incorrect.
DAMAGED ITEMS
Each piece is carefully inspected before shipping.If your jewelry arrives damaged or incorrect, please contact me promptly with your order number and a photo so the issue can be resolved.
REPAIRS & RESTRINGING
Fafaloha jewelry is made to be worn and enjoyed. If your piece requires restringing or repair, services are available upon request. Please contact me with details for pricing and instructions.
QUESTIONS
For questions regarding shipping, exchanges, or repairs, please visit the Contact page.
